Need Help? Contact Us
Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. If you need help with verification, a withdrawal query or a fault on mobile, our agents can assist quickly and professionally. Use live chat for immediate guidance or email for full enquiries. We handle bonus and payment queries and aim to resolve most matters promptly. Raise a ticket for complex cases and our payments team will respond within one business day.
| Department | Contact |
|---|---|
| Customer support | [email protected] (Live chat & email; live chat replies within minutes, email replies within 24 hours) |
| General enquiries | [email protected] (Non-urgent questions; response within 48 hours) |
| Affiliate enquiries | [email protected] (Partnerships; affiliate manager assigned after sign-up) |
| Phone | +44 20 7946 0821 (Calls answered Mon-Fri) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Assistance
Email is our preferred contact method for detailed requests, account issues and any case needing documents or explanations. Please send messages to [email protected] with a clear subject line, your account username and up-to-date contact details. Including these helps us identify your account quickly and avoids delays when verifying documents or resolving queries.
Contact Form
Response Time
Our support team aims to respond quickly to all enquiries. Most messages receive a reply within one business day. More complex cases such as payment checks, KYC or dispute investigations may take longer while we gather documents and review details. If your issue needs extra time we will keep you informed of progress and expected timelines.
Feedback
We value your feedback. If you have a suggestion, idea or report about the site, please send it to us, every message is reviewed carefully by our team. Your input helps shape new features, promotions and support improvements, and means we can make the Spinfin experience clearer and fairer for UK players. Thank you for helping us improve.